Privacy Policy

Last updated: October 27, 2025

1. Introduction

FlowDemand, Inc. ("we," "our," "us") commits to protecting privacy and handling personal information responsibly. This Privacy Policy explains how information is collected, used, and protected when visiting the website or using services.

2. Information We Collect

Personal Information

Name and email address when scheduling a demo or contacting the company

Analytics Data

Non-personal information including IP address, browser type, and pages visited through Google Analytics, Microsoft Clarity, and LinkedIn Insight Tag

3. How We Use Your Information

Information is used to:

Improve website and services
Communicate for marketing purposes (with consent)
Provide customer service and support

Note: Marketing consent may be withdrawn at any time.

4. Data Sharing

We do not sell or rent personal information. Limited data sharing occurs with trusted third-party providers (Google Analytics, Microsoft Clarity, LinkedIn Insight Tag) under agreements ensuring adequate protection.

5. Cookies and Tracking

Cookies and similar technologies are used to analyze site usage and improve user experience.

6. Your Rights

Users have rights to:

Access and correct personal information
Request deletion where legally permitted
Withdraw consent at any time
Request information portability

Contact the company to exercise these rights.

7. Data Security

Reasonable technical and organizational measures protect personal information against unauthorized access, alteration, or loss.

8. Breach Notification

Following a data breach posing serious harm risks, affected individuals and the Commission d'accès à l'information du Québec (CAI) receive notification as required by Law 25.

9. Data Retention

Personal information is retained only as long as necessary for stated purposes or legally required, then securely deleted or anonymized.

10. Children's Privacy

We do not knowingly collect information from children under 13 and will promptly delete such data if discovered.

11. Privacy Officer & Compliance

PIPEDA Compliant (Canadian privacy standards)
Law 25 (Quebec privacy compliance)
Dedicated Privacy Officer responsible for compliance oversight

Response time: typically 24-48 hours

12. Changes to This Policy

Updates take effect immediately upon posting. Users are encouraged to review the policy periodically.